1.The program
Cara One is a health assistant run by Cara Technologies, Inc. You can text Cara One at (628) 234-2109 to ask for help, for example to find a practice near you or to book an appointment. Cara One texts you back about the requests you make and about your Cara One account.
We send these kinds of messages:
- Replies to the messages you send us
- Updates on requests you made, such as “your appointment is booked”
- Reminders you asked Cara One to set
- Links to a secure page or the Cara One app where you can see the details
We do not send marketing or promotional text messages in this program.
2.How you opt in
You opt in by sending a text message to Cara One at (628) 234-2109, or by texting the keyword START to that number. We never text you first and we never buy or rent phone number lists.
After your first text, we reply once to confirm, with this message:
Cara One: Thanks for texting us. You’ll get texts about your requests and account. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
If you do not have a Cara One account yet, Cara One asks for your explicit yes before it creates an account or acts for you. If you say no, we stop and do not keep your request.
3.How often we text, and cost
Message frequency varies with your requests, usually a few messages for each request. Message and data rates from your mobile carrier may apply. Cara One does not charge you for text messages.
4.How to stop messages
Reply STOP at any time to stop all text messages from Cara One. CANCEL, END, QUIT, UNSUBSCRIBE and STOPALL also work. We send one last message to confirm:
Cara One: You’re unsubscribed and will get no more texts. Reply START to resubscribe.
To start again, reply START.
5.How to get help
Reply HELP to any message, and we reply with:
Cara One: For help, email hello@caramedical.com or call (302) 864-1260. Reply STOP to opt out. Msg & data rates may apply.
You can also email hello@caramedical.com or call (302) 864-1260.
6.Your privacy
We keep health details out of text messages. When there is something private to share, we send a link to a secure page or the app instead.
We do not share your mobile phone number or your consent to receive text messages with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are not shared with any third parties, except the text message providers that deliver our messages for us.
Our Privacy Policy explains how we handle your information.
7.Carriers
Supported carriers
Major US carriers are supported. Mobile carriers are not liable for delayed or undelivered messages.
8.Terms
This program is part of the Cara service and is covered by our Terms of Service and Privacy Policy. Cara Technologies, Inc., 1266 Treat Ave, San Francisco, CA 94110.